Frequently Asked Questions
Discover Monroe Moving Pro’s 90% accurate estimates, direct handling of moves, including pianos, and useful tips on packing and tipping - all tailored to make your relocation smooth and transparent.
Why should I choose Monroe Moving Pro?
We promise to always treat you with care and respect.
We take ownership of our work, delivering top-quality products on time and within budget.
We embrace boldness, using our expertise and fearless determination to lead, innovate, and tackle challenges with enthusiasm and energy.
We commit to growth by learning new skills, improving our talents, taking smart risks, boosting revenue, and encouraging fresh ideas.
What services do you offer?
We offer a range of services including local moving, packing, and storage solutions. Our services are tailored to meet your specific needs, whether you’re moving your home or office.
How can I get a quote for my move?
You can get a free quote by filling out our online form on our website or by calling our customer service team. We’ll need details about the size of your move, the distance, and any additional services you may require.
Are you licensed and insured?
Yes, we are fully licensed and insured to ensure the safety and security of your belongings during the move.
How do you handle fragile items?
We take extra care with fragile items by using high-quality packing materials and techniques. Our team is trained to handle delicate items to ensure they arrive safely at your new location.
Do you provide packing supplies?
Yes, we offer a variety of packing supplies, including boxes, bubble wrap, and packing tape. You can purchase these directly from us or as part of our packing service.
Can you help with packing and unpacking?
Absolutely! We offer both packing and unpacking services to make your move as stress-free as possible. Our professional team will carefully pack your belongings and unpack them at your new location.
How do you ensure the safety of my belongings during the move?
We use high-quality packing materials, professional-grade equipment, and our team is trained in the best practices for moving. Additionally, we offer comprehensive insurance options for added peace of mind.
What storage options do you offer?
We provide both short-term and long-term storage solutions in our secure, climate-controlled facility. Whether you need to store a few items or an entire household, we have options to suit your needs.
How secure is your storage facility?
Our storage facility is equipped with security systems, including 24/7 video surveillance, alarm systems, and secure access controls to ensure your belongings are safe.
Can I access my belongings while they are in storage?
Yes, you can access your belongings during our business hours. Please contact us in advance to schedule a time to visit your storage unit.
How far in advance should I book my move?
We recommend booking your move at least two weeks in advance to ensure availability. However, we understand that sometimes moves are unexpected, and we will do our best to accommodate last-minute requests.
What forms of payment do you accept?
Payment can be made with the following: Cash, certified check, credit card (Visa, Master Card, and American Express) with the addition of a 3% charge. We do not accept personal checks.
Are there any hidden fees?
No, we believe in transparency and will provide a detailed quote that outlines all costs. There are no hidden fees, and any additional charges will be communicated upfront.
Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. Please check our website or contact our customer service team to learn about any current offers.
What if my moving date changes?
If your moving date changes, please let us know as soon as possible. We will do our best to accommodate your new date, subject to availability.
Can weather delay my move?
It is important to know that delays maybe caused due to weather or traffic, but your move will not be cancelled unless the city puts out a travel/weather warning.
Should I tip my movers?
Thank you for asking this! Tipping your mover is your own personal decision and our movers will always appreciate your kindness. However, the average tip should only be between $50 to $100 per day per mover.
It is not always necessary to pay your gratitude through money. You can also show your kindness by offering water and lunch. Moreover, you can also drop your online reviews to record your positive experience with us.
COI?
Certification of Insurance can be provided promptly in case your building management needs it.
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